Senior Technical Product Manager

Role Name

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What is this role all about?

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Solutioning & AI

• Lead solution discussions for complex customer requirements and new use cases, recommending scalable product and AI approaches.
• Translate business requirements into workflows, configurations, integrations and product solutions that can be effectively implemented.
• Work with Product and Engineering teams to assess solution feasibility, technical dependencies and product gaps.
• Support AI-powered use cases by understanding how AI capabilities can be applied to customer requirements and workflows.
• Contribute to prompt engineering by refining prompts, testing outputs and improving response quality for relevant AI use cases.
• Contribute to knowledge base management by helping structure, maintain and improve information used by product teams, customers and AI-powered solutions.
• Capture product feedback and insights from customer engagements to influence future product enhancements.

Technical Expertise

• Develop a strong understanding of Kapture's products, APIs, system integrations, data flows and technical dependencies.
• Work closely with Engineering and technical teams to troubleshoot and resolve complex product and implementation issues.
• Analyse logs, errors, system flows and technical dependencies to support debugging and root-cause identification.
• Understand and validate technical requirements, integrations and solution behaviour during implementation and UAT.
• Work with technical tools and platforms such as APIs, Postman, Kafka, Grafana, Sentry or equivalent technologies where relevant to the use case.
• Translate technical findings and product limitations into clear inputs for customers, Product and Engineering teams.

Client Engagement

• Act as a trusted technical product advisor during customer discussions, understanding business requirements, workflows and use cases.
• Provide clear guidance on Kapture's product capabilities, technical considerations and solution design.
• Recommend appropriate product and solution approaches for custom client requirements and new use cases.
• Communicate technical concepts clearly to both technical and non-technical stakeholders.
• Build strong customer relationships, drive product adoption and help customers leverage Kapture's platform effectively.

Project & Delivery Management

• Lead and coordinate AI and product implementation initiatives across customers and internal teams.
• Review project plans to identify gaps in deliverables, timelines, dependencies and risks.
• Coordinate with Product, Engineering, CX and other relevant teams to ensure requirements and deliverables remain aligned.
• Track progress across multiple engagements, identify risks proactively and drive timely resolution of dependencies.
• Support implementation, testing and UAT activities to ensure solutions meet agreed requirements before deployment.

Business Acumen

• Understand customer business objectives and translate them into clear product requirements and use cases.
• Evaluate customer requirements in terms of business value, product capability, feasibility and potential impact.
• Identify opportunities where Kapture's products, AI capabilities and automation can address customer needs and improve business outcomes.
• Use customer feedback, product usage and implementation insights to identify product gaps and improvement opportunities.
• Partner with Product, CX and other stakeholders to improve product adoption and customer value.

People Management & Development

• Mentor and support Technical Product Managers and other team members on product, technical and customer-related challenges.
• Share knowledge, best practices and learnings from complex customer use cases and implementations.
• Act as a subject matter expert and provide guidance to team members on solutioning and technical product discussions.
• Collaborate with peers and cross-functional teams to strengthen overall product and solutioning capabilities.

What does success look like in this role?

• Customers receive effective and scalable solutions aligned with their business requirements.
• AI and product implementations are executed smoothly with appropriate coordination, testing and issue resolution.
• Customers are able to effectively adopt and leverage Kapture's products and capabilities.
• Complex technical issues are identified, understood and resolved through structured troubleshooting and cross-functional collaboration.
• Customer and implementation insights are converted into meaningful product improvements.
• Product gaps, new use cases and opportunities for AI or automation are identified and communicated to the relevant teams.
• Prompt and knowledge improvements contribute to better AI solution quality where applicable.
• Technical Product Managers and other team members benefit from knowledge sharing and mentoring.

What would make you a good fit for this role?

• You have 5-8 years of experience in product management, technical product management, product delivery, solution consulting or a similar role, preferably in a SaaS or AI-led environment.
• You have a strong functional understanding of enterprise SaaS products, APIs, system integrations and data flows.
• You are comfortable working with both business and technical stakeholders.
• You have strong problem-solving and debugging skills, including the ability to understand technical issues, trace errors and identify root causes.
• You have experience translating business requirements into product requirements and solution approaches.
• You have experience working with cross-functional Product, Engineering, CX or implementation teams.
• You understand product testing, UAT and implementation processes.
• You have a strong understanding of AI-powered products and their application to customer use cases.
• You are able to organise, prioritise and manage multiple engagements and stakeholders simultaneously.
• You communicate technical concepts clearly and in a structured manner.

You will have an advantage if you:

• Have experience working with AI/ML, conversational AI, chatbots, voice bots or AI automation.
• Have hands-on exposure to prompt engineering and evaluation of AI/LLM outputs.
• Have experience with knowledge base management or AI-ready content/knowledge management.
• Have experience with APIs, Postman, JSON, cURL or similar integration tools.
• Have exposure to Kafka, Grafana, Sentry or similar technical monitoring and troubleshooting tools.
• Have experience in enterprise SaaS implementation, technical solutioning or client delivery.
• Have experience working with CRM or customer experience platforms.
• Have experience identifying product gaps and translating customer feedback into product enhancements.

Why should you be interested?

• An opportunity to work at the intersection of technology, product, AI, customers and business impact.
• Hands-on exposure to large-scale CX automation and AI-powered SaaS products.
• The opportunity to work on complex enterprise customer use cases and influence product improvements.
• Collaboration with Product, Engineering, CX and customer stakeholders.
• Exposure to AI solutioning, prompt engineering and knowledge management.
• Strong growth opportunities in a fast-scaling global SaaS organisation, along with competitive compensation and performance-linked rewards.