Role Name: Product Manager
At Kapture CX, we are looking for a Product Manager in our Product team.
Who are we?
Kapture CX is a leading SaaS platform that helps enterprises automate and elevate customer experience through intelligent, AI-powered solutions. We partner with enterprises across industries to bring scalable automation and insight-driven efficiencies to their CX operations. Over a thousand clients across 18 countries have used Kapture’s products to enhance their customer experience, including Unilever, Reliance, Coca-Cola, Bigbasket, Meesho, Airtel Payments Bank and Cathay Pacific. Kapture delivers industry-specific solutions powered by AI, tailored workflows, and seamless automation.
Kapture CX is headquartered in Bangalore and we have offices in Mumbai and Delhi/NCR in India, in addition to offices in the USA, UAE, Singapore, Philippines and Indonesia.
What is this role all about?
Lead the charge in owning product lifecycles for Kapture's core CX modules, turning market insights into revenue-driving roadmaps and delivering enterprise-grade innovations that wow global clients.
Sounds interesting?
Here’s a more detailed description of what you will do in this role:
- Own the full product lifecycle from ideation to delivery for key platform modules, laser-focused on market needs, customer wins, and business impact.
- Craft and execute short- and long-term roadmaps in sync with company strategy, rallying cross-functional teams like design, engineering, data, and customer success.
- Dive into product data, customer behavior, and market trends to prioritize features, define PRDs/user stories, and lead agile sprints for flawless releases.
- Act as the product evangelist, articulating vision to stakeholders, monitoring post-launch KPIs, and driving adoption through change management and optimizations.
- Conduct sharp market research and competitor analysis to uncover differentiation opportunities, fueling continuous improvements and ROI.
This is a Bengaluru-based role. We work five days a week from the office, as we believe in-person interactions fuel innovation and agility.
What does success look like in this role?
You'll crush it by launching high-adoption features that boost revenue and retention, while mentoring teams and aligning products with Kapture's explosive growth.
What would make you a good fit for this role?
Here are the basic requirements:
- Hold a Bachelor’s degree in Engineering, Computer Science, Business Administration, or a related field.
- Bring 5+ years in SaaS product management, ideally with CRM or CX platforms.
- Prove your track record defining, launching, and iterating successful enterprise-grade SaaS products.
- Demonstrate strong analytical skills with tools for product analytics and business metrics.
What are the most critical skills for this role?
- Excel in Agile methodologies (Scrum/Kanban), leading sprint planning, reviews, and cross-functional collaboration.
- Master data-driven prioritization using customer feedback, usage analysis, and revenue frameworks.
- Write crystal-clear PRDs, user stories, and acceptance criteria to align engineering and stakeholders.
- Communicate product vision compellingly to internal teams, customers, and partners while managing change and training.
You will have an advantage if you:
- Hold certifications like CSPO or Pragmatic Marketing, or post-graduate qualifications.
- Show entrepreneurial drive, thriving in fast-paced SaaS environments with a bias for action.
- Have experience mentoring junior product team members or leading in high-performance settings.
- Bring a user-centric passion proven through impactful CX innovations.
Why should you be interested?
Here’s what you will gain from this role:
- True ownership of high-stakes CX products serving global giants, with massive impact on revenue and innovation.
- Deep collaboration in a collaborative, high-growth team, plus leadership opportunities to mentor and scale.
- Skill-building in cutting-edge AI/SaaS at a leader like Kapture, with clear paths to senior roles.
- A dynamic Bangalore HQ culture fostering agility, recognition, and work-life balance.
Does this sound like you?
Click the Apply button to let us know!
